Important updates to Business Hangouts live streaming features
As you may have heard Google has made a few important changes to Hangouts on Air and YouTube. Hangouts on Air will still be available but will be removed from Google+. This means that instead of using Hangouts on Air to broadcast video, you will now need to start using YouTube. This change is taking effect on September 12, but we highly recommend that you follow the steps below now so that you are not impacted by this change. (to read about this from Google – click here)
We believe that these changes will benefit everyone in the long run, so we have put together a few simple steps on how you can update your account.
If you see the image below – it’s likely that your account has already been impacted by this change.
Run a test webinar. Login as an attendee. If your video shows the error you see above, your account has been impacted. If you see your test video, then all is well with your account – for the moment.
YouTube is known to roll out changes to users in a graduated way, it may be that your account will be impacted in the future.
We highly recommend that you follow the steps below now in order to avoid any potential interruptions.
Why is this happening:
YouTube now requires Monetization to be enabled, as well as a linked AdSense account for you to embed your live stream videos (a requirement for the proper functioning of Business Hangouts).
Step 1: Login to YouTube
Login to the YouTube account that you use for Business Hangouts. Then visit http://www.youtube.com/features and enable Monetization, Live Streaming, and Embed Live Streams. See image below.
Step 2: Connect AdSense
Once you’ve enabled Monetization, Live Streaming, and Embed Live Streams (and agreed to YouTube terms of service), then click on the “Activate AdSense account” link under Paid Content and you’ll see that you can connect an existing AdSense account or apply for a new one.
After you’ve applied for an AdSense account, you’ll get a response that accounts are under review and will take up to a week for approval. However, Google Help informed us that “applications for AdSense from YouTube are usually reviewed within 48 hours”.
NOTE: Your account may list paid content as “ineligible”. You may be ineligible for paid content because your YouTube account has less than 1,000 subscribers. However, this will not prevent you from linking an AdSense account and subsequently embedding videos. For more information on this visit: https://support.google.com/youtube/answer/3249165?hl=en
Step 3: Configure Monetization
Visit https://www.youtube.com/advanced_settings and click the checkbox shown below to allow advertisements to be displayed with your videos.
Step 4: Test Your Webinar
Once your AdSense and Monetizations are set up – make sure to run a test webinar. Once you confirm the video is functioning by logging in as an attendee, you can turn off video monetizations.
Step 5: (Optional) Turn Off Monetization
To turn off ads on a specific video, go to the video page. Click the pencil icon to edit the video settings
Click on the Monetization tab under the video, and turn off the toggle switch. (In this image, monetization is still on)
To turn off ads on your channel after embed is enabled, visit https://www.youtube.com/features
Under Monetization, click the link to View Monetization Settings.
In your monetization settings, click on the button to disable monetization. (Embed status should continue to work, even if monetization has been turned off in your account)
Recommendation: if you choose this option, to turn off monetization, and you also run a test webinar – if you see the correct video as an attendee on the test webinar, you’re good to go. If not, re-enable monetization and test again.
How to launch your webinar using YouTube live
#1: Once inside YouTube > provide the title and description of your event
#2: Choose if you want to make your event private or public. Important: to make your event private, choose the “unlisted” option, not the “private” option.
#3: Choose “Quick (using Google Hangouts On Air)”.
#4: Click on the “Go live now” blue button to start your event.
How to Contact YouTube Support
If you perform all of the above steps and are still getting the video embed error, then please contact YouTube’s support directly at https://support.google.com/youtube/answer/3545535
Please don’t hesitate to contact us directly if you continue to have issues after following all steps above.